Eastern Shore Agency on Aging & Community Action Agency

Our Senior Programs

Home Delivered Meals

How the program works:

• You must meet the guidelines for a Home Delivered Meal.

• Call 757-442-9652 to speak with the Home Delivered Meals co-ordinator to enroll.

• After the proper information is gathered, you will be registered to receive meals.

• A van driver will delivery your meals to your home.

• Please give your suggested donation to the van driver or mail it into the office.


To get a meal delivered you must...

• Be 60 years old or older or a spouse of that person.

• Be homebound.

• Be unable to participate in the Congregate Meal Program.

• Be unable to obtain or prepare adequate menus.

• Be able to feed yourself.

• Agree to be home when meals are delivered or to contact the site manager when absence is unavoidable.

Home Services Programs

The ESAAA/CAA's Home Services Department provides three programs to benefit our older and disabled population on the Eastern Shore of Virginia.  The programs, Medicaid Personal Care, Personal Care Title III, and Homemaker Assistance have the common objectives to provide in home assistance.  Our goal is to keep citizens in their own homes or community based setting...

The Personal Care Programs provide assistance with personal care such as bathing, dressing, ambulation, meal preparation and supervision.

As an added service our CNA or PCA staff can also provide assistance with light duty housekeeping services.

Medicaid Personal Care Criteria

• Must have QMB extended Medicaid
• Have a medical diagnosis that requires a Certified Home Health Aide and Nursing Supervision
• A comprehensive care plan is developed to enable individuals to live in their homes

Personal Care Title III

This program is based on the Federal Poverty Guideline or the VDA poverty guidelines using monthly income sources to determine eligibility for a sliding scale fee.

Clients must need assistance with two activities of daily living:

• Cooking
• Bathing
• Dressing
• Walking
• Grooming

A nursing assessment is conducted to identify the physical, medical, social and emotional needs of the individuals/families.  A care plan is then developed to meet those needs and allow the individual to live independently in their homes.

Personal Care Respite Services

Personal care respite services are available for family members who are caring for a loved one.  A certified nursing assistant can provide for 16 hours per month to give the caregiver a much needed break.

Homemaker/Companion Services

The duties include housekeeping, shopping, meal preparation and companionship.

Agency staff can arrange any of these above services after a simple in-home assessment to determine your needs.

You may obtain further information by contacting the Home Services Department at 757-442-9652 or 1-800-452-5977.

Long-Term Care Ombudsman

The mission of the Ombudsman Program is to act as an advocate for older persons receiving long-term care, whether the care is provided in a nursing home or assisted living facility, or through community-based services to assist persons still living at home.

• Receive, investigate, and work to resolve complaints involving quality of long-term care.
•Assist residents in the exercising their rights.
•Mediate concerns between residents [and/or their families] and the facility.
•Provide information about public benefits, long-term care options and additional resources.
•Monitor and address regulation and policy affecting long-term care recipients.

An Ombudsman is a person who assists residents of nursing homes and assisted living facilities, as well as persons age 60 and older receiving community based services, to resolve problems concerning the quality of their care.

Solution Oriented - When consumers of long-term care services are unable to resolve problems on their own, the Ombudsman will assist them to find a solution.
Confidential - Complaints may be reported anonymously to the Ombudsman Program.  The identity of persons making complaints will not be released without appropriate authorization.
Resident Centered - The needs, rights, and concerns of the long-term care recipient are the primary guide for the actions of the Ombudsman.

The Ombudsman Program is mandated under the federal Older Americans Act to receive, investigate, and resolve complaints made by or on behalf of persons in nursing homes and assisted living facilities.  In Virginia, the General Assembly expanded the program's scope in 1983 to include community based long-term care services provided by state and private agencies.

The Virginia Association of Area Agencies on Aging, a private, non-profit organization, began management and operation of the State Long-Term Care Ombudsman Program under contract with the Virginia Department of the Aging (VDA) on July 1, 1995 in response to the General Assembly action transferring the program from the VDA to the Area Agencies on Aging.  The program operates 20 local Ombudsman Program throughout the state providing direct service in their communities.

For help in Accomack and Northampton counties, please contact Beth at 757-710-3397